What we collect, and why.
Last updated 25 September 2026
- We collect only what we need to deliver your order and support you.
- Card and UPI details go to Razorpay. We never see or store them.
- We don't sell your data.
What we collect
| When you order | Name, mobile number, email, delivery address, colour and quantity |
| When you pay | Razorpay's order and payment IDs and payment status. Card, UPI and bank details are handled by Razorpay, not us. |
| When you browse | Basic technical data your browser sends (such as IP address and referring site), used to protect the checkout from abuse |
How we use it
- To process, ship and support your order.
- To send order updates by email and, if needed, a call or message to the mobile number you gave.
- To handle refunds, replacements and complaints.
- To meet legal and tax obligations.
Who we share it with
- Razorpay, to process payments and refunds.
- Courier partners, to deliver your order (name, phone and address only).
- Service providers that host our website and send our emails, under confidentiality.
- Authorities, when the law requires it.
How long we keep it
We keep order records for as long as needed to deliver and support your order and to meet legal and tax record-keeping requirements (generally up to 8 years for invoices). Data not needed for those purposes is deleted.
Your rights
Under India's Digital Personal Data Protection Act, 2023, you can ask to see, correct or delete your personal data, or withdraw consent, by emailing support@pawlink.site. We respond within 30 days.
Contact
PawLink, India. Email support@pawlink.site.