Cancel any time before we ship.
Last updated 25 September 2026
- Changed your mind? Cancel any time before your order ships and get a full refund.
- Late? If we haven't shipped your order by 15 November 2026, we refund you in full automatically.
- Faulty? Tell us within 7 days of delivery and we replace it free.
Pre-orders
PawLink is sold on pre-order. Orders ship from our first production batch, which we expect to dispatch by 31 October 2026. Your payment is taken when you order.
Cancelling before dispatch
Email support@pawlink.site with your order ID (it's on your confirmation email and screen) any time before we send you a tracking link. We cancel the order and refund the full amount, including any delivery charge, to your original payment method.
If we can't ship on time
If your order hasn't been dispatched by 15 November 2026, we refund it in full automatically, with no request needed. We'll email you before that date with an update, and you can choose to keep your order instead.
Defective or damaged units
- Arrived damaged: tell us within 48 hours of delivery with photos of the box and product. We send a replacement free of charge.
- Stops working: if your PawLink has a manufacturing defect, tell us within 7 days of delivery and we replace it free. If we can't replace it, we refund you in full.
- We arrange and pay for the return pickup.
What isn't covered
Damage from chewing, bites, crushing, water immersion, opening the case, or use with chargers that don't meet USB-C specifications. We're happy to look at any case, so please write to us.
Refund timing
We start refunds within 2 business days of approving them. Razorpay returns the money to your original payment method, which usually takes 5–7 business days (UPI refunds are often faster).
How to reach us
Email support@pawlink.site with your order ID. We reply within one business day.